Assistant Manager, Sales and Commercial Services

The Assistant Manager, Sales and Advisory Services is responsible for supporting ACI World’s sales strategy and revenue-generating activities with a focus on sponsorships and direct outreach to customers and clients. Duties include soliciting sponsorships for ACI World products, programs, events and services, liaising with the internal team to assist in tracking objectives and deliverables, and identifying new markets, customers, and opportunities for delivering ACI World’s products to maximize revenue. Additionally, the candidate will be expected to continue the development of ACI World’s Customer Relationship Management database.

I. Major Functions Responsibilities

• Working with internal product teams to support sponsorship revenue targets
• Participate in the sale of exhibition space and sponsorships at ACI World events
• Create brochures and presentations which can be used for the sale of events, products, and/or services
• Implementing and maintaining an accurate, up-to-date sales masterfile and using the CRM as an integral tool in building business intelligence.
• Managing and coordinating follow-up actions to signed advisory services mandates and sponsorship agreements, ensuring deliverables are met within the determined timeframe.
• Answering customers’ product-related questions and queries promptly and collaborating and strategizing with internal teams.
• Working internally with product teams to assist in promotion to customers, cross-selling products where appropriate, and meeting after-sales needs where necessary.
• Identifying new market opportunities and forging relationships with key contacts with a goal of creating revenue.
• Representing ACI at events to promote products and services to the industry when needed
• Provide other required support to the Programmes and Commercial Services team

II. Education / experience

• University degree, preferably with specialization in communications, business or commerce studies.
• Minimum 3-4 years experience in sales and customer service
• Excellent English skills, with clear writing style is essential.
• Additional languages such as French, or Spanish, will be considered an asset.

III. Skills and Abilities

• Knowledge of customer relationship management (CRM) tools and practices a strong asset.
• Teamwork skills, but with ability to work independently and assume full responsibility for assigned tasks.
• A strong understanding of customer and market dynamics and ability to think strategically.
• Superior organizational skills to carry out and prioritize multiple tasks.
• Excellent communication skills and aptitude for fostering positive relationships.
• Teamwork skills, but with ability to work independently and assume full responsibility for assigned tasks.
• Knowledge of the aviation industry would be an advantage.

IV. ACI World Values

Candidate must possess and exhibit ACI World values:

• Integrity
• Member focus
• Professionalism
• Teamwork