Service quality for passengers at airports has been a key concern of ACI since it was founded in 1991. The ACI World Facilitation Standing Committee has developed global facilitation standards that are essential ingredients in providing a more pleasant and seamless airport experience. These substantive accomplishments as well as the increasingly competitive environment in which airports operate prompted the ACI World Governing Board to define customer service as one of six primary targets of ACI activities. In support of this key initiative, ACI has partnered with key stakeholders to develop training products in this area.
Airport Customer Experience Designations
The Airport Customer Experience Professional Designations (ACED) are an integral part to develop staff involved in the ASQ Airport Customer Experience Accreditation program, and to ensure they are proficient and qualified to lead the implementation of a customer experience strategy.
Airport Customer Experience Courses
Instructor-led courses
Self-paced online courses
*AMPAP and ASP electives
Upcoming Customer Experience Course Sessions
| 07-11 August 2023 | Passenger Experience Management | Munich, Germany|9:00am - 5:00pm |
| 14-16 August 2023 | Managing Service Quality at Airports | Virtual Classroom | UTC | 3:00pm - 7:00pm |
| 25-29 September 2023 | Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results * | Istanbul, Turkey | UTC +3 IST | 9:00am - 5:00pm |
| 23-27 October 2023 | Implementing Branded Customer Service Programs at Airport | Virtual Classroom | UTC +9 ICN | 9:00am - 1:00pm |
| 20-24 November 2023 | Passenger Experience Management | Virtual Classroom | UTC | 10:00am - 2:00pm |
| 27 November - 01 December 2023 | Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results * | Virtual Classroom | UTC | 3:00pm - 7:00pm |